Claims management

Here when you need us

When things go wrong and you need to make a claim, it can be a difficult and stressful time. But Steadfast NSG Insurance Brokers are there to help. We will manage the claim process for you, including liaising with the insurer, to ensure the whole process runs smoothly, and your claim is settled promptly and fairly.

You can assist in the claims process by following the steps below:

1. Report the incident to Steadfast NSG Insurance Brokers as soon as possible. Outside normal business hours you can report serious claims to your Account Executive on their mobile number.

2. Take steps immediately to prevent further loss or damage, regardless of whether the claim is reported or not. This may include; minor temporary repairs, locating replacement critical machinery, securing the premises or vehicle, ensuring staff and neighbours safety, towing a seriously damaged vehicle to a secure location, covering a vehicle to prevent water damage.

3. Complete all required claims documentation as soon as requested by the assessor or your Steadfast NSG Account Manager.

4. Never admit liability, even if you think you are at fault — doing so could result in your insurer denying or reducing your claim.